Customer Service

All MRYES products are covered under warranty for maintenance of the machine parts, materials and functions.

Problems and failures verified upon further identification will be offered free repair.

is warranty does not apply:

(a) to a product that is out of warranty;  

(b) to damage caused by operating the product outside the permitted or intended uses described by MRYES;

(c) to a product that has been disassembled, repaired or modified without the authorization of MRYES;

(d) if warranty card and proof of purchase cannot be presented;

(e) to damage caused by earthquake, fire or other external causes, natural disasters, etc.

Note: The warranty does not include product transport costs or provide on-site maintenance services.


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Tips: The service hours are 09:00-12:00 a.m. and 13:30-18:30 p.m. from Monday to Friday Beijing time.

 reserves all rights to clarify this warranty interpretation !