Customer Service
All URR products are covered under warranty for maintenance of the machine parts, materials, and functions.
Problems and failures verified upon further identification will be offered free repair.
The warranty does not apply:
(a) To a product that is out of warranty period;
(b) To damage caused by operating the product outside the permitted or intended uses described by URR;
(c) To a product that has been disassembled, repaired, or modified without the authorization of URR;
(d) If warranty card and proof of purchase cannot be presented;
(e) To damage caused by earthquakes, fire or other external causes, natural disasters, etc.
Note: The warranty does not include product transport costs or provide on-site maintenance services.
CONTACT US
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Tips: The service hours are 09:00-12:00 a.m. and 13:30-18:30 p.m. from Monday to Friday Beijing time.
URR reserves all rights to clarify this warranty interpretation!